Support

Having trouble with your eSIM?

Email with your order reference and the email address used at checkout. Please do not send us your private installation link, QR code, activation code, or other eSIM credentials.

Before contacting us, check that:

• Your device supports eSIM.
• Your device is carrier-unlocked.
• The Roam eSIM is enabled in your device's settings.
• The Roam eSIM (not your home SIM) is selected for mobile data.
• Data roaming is turned on, if your installation page instructed you to enable it.

You do not need a Roam account or password.